Delivery Small Tab – Super Butcher

Order Frequently Asked Questions

Can I ask for special packing instructions? 

Our butchers love to help! If you would like to leave some extra packing instructions in your order notes, please do! For example: "Please pack mince and chicken breast in 500g bags".

Can I ask for special cutting instructions? 

Do you want the rump cap separated from a whole rump for a roast? No problem! let us know in the order instructions. As long as it is something our butchers can do safely, we'll be happy to oblige and let you know if there are any issues.

I ordered an item of bulk beef cut into steaks and didn't receive the entire weight advertised.

Our bulk beef items are advertised as they are, in bulk! This means they will hold some liquid in the bag, as genetically meat is roughly 75% water, 20% protein, 5% fat and other vitamins. These proteins mix with the liquids and extrude from meat over time (no, that's not blood in your bag).

If you are purchasing a bulk item and ask us to slice this into steaks for you, there is loss from this extrusion as well as us trimming any end cuts, large deposits of gristle or hard fats from the item.

Don't want any loss? Ask to keep the trim or for the product to be left whole so you can cut it at home.

What is vacuum sealing? 

Many of our online products come vacuum sealed, the primary exceptions to this are burgers, sausages and crumbed products (they don't seal too well!).

Vacuum sealing is a method of packaging that removes air from the package prior to sealing. This method involves placing items in a plastic film package, removing air from inside and sealing the package.

Oxidization (air), is the enemy when it comes to storing meat. In a vacuum sealed environment, less air in the bag slows or prevents the growth of many common molds and bacteria, keeping your food fresh for longer.

Vacuum sealed boneless beef lasts up to 10 days in the fridge, with bone-in beef lasting on average 5-7 days. Vacuum sealed pork and chicken can last up to 5 days in the fridge. We recommend a storage temperature of 2°c for these storage times to be accurate. Higher temperatures (2-5 °C) can cause food to expire slightly faster.

Once the vacuum sealed bag has been opened, this reverts to a traditional storage time immediately, it does not reset.

Due to the air tight environment, it's much harder for vacuum sealed meat to get freezer burned. Vacuum sealed meat can last 1-3 years safely in a freezer. With temperature playing another factor in reaching the maximum longevity. We recommend -18°C for the best results.

I have a promotional code, where do I use it? 

Once you select pick-up or delivery and enter the checkout, you will find the entry box on the right-hand side of our shipping details and rates pages (pages 1 and 2 of the checkout).

Home Delivery

Where does Super Butcher deliver?

We deliver throughout Brisbane, The Gold Coast and The Sunshine Coast. Please use the "delivery checker" in your cart to see if you are eligible for delivery. If you are not, please contact us and we will try our best to arrange other methods (a fee may apply).

Currently, our delivery schedule is:

Tuesdays: Brisbane, Gold Coast
Wednesdays: Brisbane, Gold Coast
Thursdays: Brisbane, Gold Coast, Western Brisbane Suburbs (Including Ipswich),
Fridays: Brisbane, Gold Coast, Western Brisbane Suburbs (Including Ipswich), Sunshine Coast, Toowoomba, Northern NSW.

Please note: Toowoomba & Northern NSW are not eligible for free delivery, attract a $40 delivery fee.

How much is delivery?

Currently we deliver using refrigerated couriers, and observe a $27 delivery flat rate for our local delivery orders. This rate includes a styrofoam box, and ice to keep your food safe from the elements for a short period of time.

Toowoomba & Northern NSW attract a $40 flat rate.

How can I get free delivery?

FREE SHIPPING: Orders over $200 are eligible for free shipping in the following areas: Gold Coast, Brisbane, West Brisbane

To Claim: Once you have added your items to the cart and proceed to the checkout page, you will be able to select the "Free Delivery" pricing if you are eligible for free delivery. There are no other actions you need to take, if you are not eligible but believe you should be - you may email our team at with your postcode.

*T&C's: This offer allows you to enjoy free shipping on selected online orders over $200, shipped within Gold Coast, Brisbane, Brisbane Western Suburbs at specified post codes. This offer applies to all orders placed online at between 00:01 AEST 18/09/2018 and 23:59 05/06/2020 unless stated otherwise.

Super Butcher reserves the right to modify or discontinue this offer at any time. Past purchases are not eligible. Offer is subject to availability and cannot be used in conjunction with any other offer.

When can I order delivery?

You can order your items at any point throughout the week, we don't allow deliveries or pickups to be ordered more than 7 days in advance to ensure our products are fresh when they reach your door.

Currently, our delivery schedule is:

Tuesdays: Brisbane, Gold Coast, Western Suburbs
Order Before: Monday 10am

Wednesday: Brisbane, Gold Coast, Western Suburbs
Order Before: Tuesday 10am

Thursdays: Brisbane, Gold Coast, Western Suburbs
Order Before: Wednesday 10am

Fridays: Brisbane, Gold Coast, Western Suburbs (As far as Toowoomba), Sunshine Coast (up to and including Bribie Island)
Order Before: Thursday 10am

What time will my order be delivered?

You will receive a notification when your order is on board our courier's truck and on the way. There will be an estimated delivery time provided however the delivery can occur between 9am and 6:30pm on your chosen day.

We encourage you to use your work delivery address if you will not be home during the day of delivery due to food safety concerns.

Can I request a more accurate delivery time?

As our orders are delivered by refrigerated couriers, our orders are delivered as per their schedule. While our couriers can usually accommodate some requests such as "Please deliver in the afternoon" or "Please deliver within business hours" we cannot provide any guarantees to delivery times.  

Can I track my order? 

Our courier company will send out a tracking text the night before your delivery, this can be followed in real time and will provide an ETA for your delivery. Once your delivery has been received, you will immediately receive a confirmation email with a proof of delivery if you were not home at the time.

Do I need to be home to receive delivery?

If you will not be home on your chosen delivery day, please use a work address so that your food will not reach an unsafe temperature.

Your products are delivered in a polystyrene esky with ice packs, which can hold a safe temperature for a limited time. We do encourage you not to order deliveries on days where you will not be able to receive a delivery, as the food's safety is subject to the elements.

Your delivery will be left at your front door or gate unless specifically stated otherwise in the delivery notes when placing your order.

I didn't receive exactly what I ordered

The Super Butcher team is amazing at carefully packing all of the meals we send out every week however please contact us at or give us a call on 1300 002 493 if there are any issues with the order you've received.

Store Pickup

How long will it take for my order to be ready? 

Upon placing your order you will be able to choose the earliest day your order is ready to pick up. This allows us to send stock from our warehouse to your closest store, so that we can ensure we have exactly what you have ordered in stock. You will receive a notification to come in any-time after your chosen pick-up time, however we are not responsible for items reaching expiry within 7 days of holding.

Please note that due to our current inter store transfer schedule - these are our guaranteed pick-up dates. Pick-up is generally available from 10am at our Eagle Farm, Birkdale and Browns Plains Stores and approximately 12pm at our Ashmore and Oxenford stores to allow for our trucks to arrive. You will receive an email notification when your order is confirmed ready to collect. If our stores have the stock you have ordered on hand - you will be contacted immediately for an early pick-up at your leisure.

For Guaranteed Store Pick Up Please Observe The Following Cut-Off Times:

Order Before: Monday 10am

Order Before: Monday 10am

Order Before: Thursday 10am

Order Before: Thursday 10am

Where is my closest store located?

Once you select Local Pick-Up from your cart you will be able to search for your local store via postcode or suburb. Or you can find your closest store here.

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